Date
: 09/07/2008
To Whom It May
Concern:
You require an
individual who is career minded, has extensive knowledge and training in
information technical support and has excellent
communication skills. I have these qualifications and more.
My qualifications
are as followed:
á
Analyze and problem solve effectively
á
Excellent communication skills, both
written and spoken
á
Fluently speak, read and write Italian
and English; as well as, basic communication in French and Spanish
á
Proficient on Windows Operating
Systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
á
Proficient on the majority of widely
used applications for Apple Mac OS X
á Concise
and meticulous when performing detailed functions
á
Excellent skills in problem solving
á
A positive mentor/leader
á
I am motivated and committed to job
satisfaction and performance
á Quick
learner, with the motivation to learn new procedures, etc.
á I
am adaptable and respond quickly to situations
á
Can work independently or as part of a
team environment
á
Ability to deal with customers
(external and internal) in a courteous and professional manner
á Effectively
meet sensitive timelines in a timely manner
á Dependable
My resume
demonstrates a person of dedication, efficiency and drive, with the ability to
work well under pressure. I would like to thank you in advance for your time
and any consideration you may give me. I look forward to hearing from you.
Yours truly,
Emilio Mundula.
NOTE to those interested :
USA - I require sponsorship to work in this country. I am only looking for
jobs in the following locations :
1)
Island Of Oahu, Hawaii
2)
West Coast, California
3)
Las Vegas, Nevada
4)
East And West Coast, Florida
My nationality is ITALIAN and I hold an italian passport.
Information
Technology (I.T.)
|
¬
Proficient on Windows Operating Systems, Microsoft Word, Microsoft
Excel and Microsoft PowerPoint ¬
Proficient on the majority of widely used applications for Apple Mac
OS X and Microsoft Windows ¬
Knowledgeable and skilled in building a hardware system ¬
Working knowledge on major website programming languages and software ¬
Working knowledge on wired and wireless networks with preferences on
ftp, media streaming and home networked server ¬
Extensive knowledge on cell phone operating systems and applications ¬
Driven passion in mobile communications, High – Tech products
and information ¬
Research and resolve computer operating systems and software issues ¬
Keep up to date on new hardware/software releases and upgrades, etc ¬
Manage and train new I.T. staff ¬
Recommend and implement new procedures to become more efficient with
the tasks at hand |
Administration/Office
Skills
|
¬
Organize and multi-task efficiently ¬
Convert hard copy files to electronic files and store on a web-based
and/or local file system ¬
Perform other clerical duties such as word processing, compiling and
recording data, and maintaining files and inventories, file, fax and
photocopy documents, couriers, etc |
|
Communication/ Interpersonal |
¬
Excellent customer service, communication and interpersonal skills ¬
Patient and tactful when dealing with challenging customers ¬
Very personable, outgoing, and able to relate to people from diverse
backgrounds ¬
Effective listener and problem solver ¬
Effective working alone and as a cooperative team member ¬
Self initiative; can be counted on to complete tasks without
supervision ¬
Flexible; able and willing to learn new things ¬
Honest, reliable and possess a good sense of humor ¬
Motivated and committed to job satisfaction and performance ¬
Dedicated and responsible |
|
Organization/Problem
Solving |
¬
Strong decision making skills, detail oriented, and a quick learner ¬
Concise and meticulous when performing detailed functions ¬
Managerial experience - oversaw staff training and performance ¬
Reviewed, evaluated new procedures and employees ¬
Motivating and problem solving abilities ¬
Proven ability to train, guide, and support ¬
Previous experience in balancing cash, credit card and debit
transactions; preparing bank deposits ¬
Experience in overall office/store operations, multi-tasking and
creating an efficient work area where staff can perform to the best of their
ability |
|
Assistant RefereeÕs
Assignor |
Edmonton
Drillers Edmonton,
AB |
April 2008 to Present |
|
Active Class III Referee |
EDSA,
EMSA, ASA, EDSRA, EIYSA Edmonton
and Sherwood Park, AB |
2007 to Present |
|
Manager |
MC
United Soccer Club Edmonton,
AB |
2006 to Present |
|
Coach |
MC United Ladies Indoor/Outdoor Soccer Team Edmonton,
AB |
2006 to Present |
|
Website Layout and
Maintenance/Front Desk Clerk |
Best
Western Hotel Residence Italia Cagliari,
Italy |
1992 - 2004 |
|
Customer Service
Representative Work
Experience |
Hewlett
Packard (ConvergyÕs) Edmonton,
AB |
2002 |
|
Sales Associate/Customer
Service Representative |
Mobile
Phone Retail Store - TIM Cagliari,
Italy |
1997 |
|
Class III Referee Course |
EDSA, EMSA, ASA, EDSRA,SP, EIYSA Edmonton
and Sherwood Park, AB |
2007 |
|
Referee Refresher Course
for Indoor Soccer |
EDSA, EMSA, ASA, EDSRA, SP, EIYSA Edmonton
and Sherwood Park, AB |
2007 |
|
Spanish and French
Refresher Course |
Metro
Community College Edmonton,
AB |
2006 |
|
Certified Private Security
Guard Diploma Program |
Hilltop
Security Academy Edmonton,
AB |
2004 |
|
Computer Technician and
Customer Service Representative Courses |
HP
(ConvergyÕs) Call Centre (Internal
training) Edmonton,
AB |
2002 |
|
Computer Web Servers, 3D
Computer Graphic Design and Modeling, Video and Audio Editing, DIY |
Independent Studies Edmonton, AB |
1993-Present |
|
Standard First Aid/Basic
Rescuer CPR (Level C) |
St.
John Ambulance Edmonton,
AB |
2004 |
|
First Certificate of
English |
Cambridge
University Cagliari,
Italy |
1996 |
|
Foreign Languages and
Literatures Studies |
University
of Cagliari Cagliari,
Italy |
1991-1999 |
|
High School Diploma Studies
include Spanish, French, German and Latin Language courses |
Liceo Linguistico ÒA. SegniÓ Cagliari,
Italy |
1986-1991 |